2. Computer Make the Workplace Less Friendly
We have seen the future, and it hurts.
Thats what millions of American office workers are discovering every year as computer come to dominate the office and the mania for ever-increasing profits consumes the work environment. If present sentiments persist, there could be a white-collar revolt, as executives and stenographers alike find that the office of tomorrow is just the keypunch counterpart of the sweatshop of yesterday.
One reason for this is the computers potential to deskill workto reduce it to simple, repetitive actions. For example, instead of having each worker in an insurance company record an incoming insurance claim and then stay with it through all phases of processing, the job is broken up: One drone does nothing but complete the same log-in forms; another grind out identical letters to different addresses.
Even valued senior employees are burning out as a consequence, of computer monitoringwhich affects between 20 and 35 percent of Americas workers, according to a report by the Office of technology Assessment .
When workers use electronic gear, it is easy to meter work-time to the millisecond, tally breaks and phone calls, or rank a workers output against that of his colleagues. Terminals track the number of keystrokes a workers uses in completing a particular project. This is all necessary, managers say, to improve productivity.
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