BankAmerica, for example, paid $1million in 1985 to install a computer system for rating the 3,500 employees in the credit card division on 200 specific work criteria. I measure everything that moves, the senior vice president in charge declared.
Workers are less enthusiastic. A Boston insurance-claim keypuncher finds incredible pressure to enter data faster and faster to meet managements standards. Id leave work every day with a terrible headache and pain in my neck and shoulders. Its a familiar complaint. An OTA survey of 110 organizations between 1982 and 1986 found that approximately two-third were engaged in some form of computer surveillance, monitoring, standardized pace, or quota systems.
This despite the fact that as early as 1981, the National Institute for Occupational Safety and Health found that clerical work involving computers and video display terminals produced a higher level of tension than air-traffic control. Proponents of high technology dismissed the findings a transient spasm of adjustment to the new digital workplace. The volume of stress-based complaints continues to rise, however.
In an atmosphere of computer monitoring, inept work station, inflexible pacing, and nerve-wracking anxiety, workmans compensation claims based on job stress have more than doubled since 1980, and now account for approximately 15 percent of all occupational disease claims. According to estimates by the OTA, stress-related illness costs business, between $50 and $75 billion per year.
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