M: No, because we havent opened every pack. But in several of those that have been opened there are none, no manuals.
W: Im very sorry about this inconvenience, Mr. Summerfield. Well send out the manuals this afternoon by express mail entirely at our cost, and the manuals should arrive tomorrow or the day after at the latest.
M: All of them, right?
W: Yes. It maybe that some have them already, but we cannot be sure. So the best thing is to send out the manual for every pack.
M: Yes. Yes, I see. That would be great.
W: Please accept our apologies for this mix-up. I assure you we will do everything possible to find out why the mistake happened.
M: Right. Thanks for your swift action.
W: Not at all. Thank you and goodbye for now. Do call if there is anything else.
M: All right. Thank you. Goodbye, Ms Green.
W: Goodbye.
Questions 23 to 25 are based on the conversation youve just heard.
23. What problems are the speakers discussing?
24. What does the woman promise to do?
25. What does the man think of the solution?
Passage
Passage 1
Attracting and feeding wild birds are entertaining activities that have long been enjoyed by people all over the world. Feeding birds has become so popular that prepared feed mixtures are readily available. We feed birds for many reasons. Many pleasant hours can come from watching birds. A hobby often develops into a serious study of their habits. Accurate identification of birds is usually the first goal. But observations that an amateur bird-watcher can make are really limitless. There is, however, responsibility associated with bird feeding, including a disease hazard. Attracting numbers of birds continually to the same spot can be harmful to them, particularly species that pick food from the ground contaminated by the droppings of other birds. In winter, feeding efforts are most satisfying to people and are of greatest benefit to birds. During this time when fewer natural foods are available and air temperatures are lower, extra feeding can keep a bird warm and well. Once begun, feeding should never stop during these lean months. If you start a local increase of birds, be prepared to do what may be required to eliminate hazards to those you want to befriend. A constant supply of food should be given until the cold is over and spring has come. If feeding is stopped during severe weather, birds used to relying upon the feeders must starve.
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