M: Sorry, where is it?
W: The number is on the warranty card and 08381 begins the sequence.
M: Just a minute. Let me see . Aha, it is 08381823923.
W: Thank you. Please hold and I will get back to you in a minute.
W: Sorry to keep you waiting Sir. I have checked your mobiles status and everything is fine. It is said by our engineer that it could be due to our network upgrading and your number could be affected. Our apologies for any inconvenience brought to you.
2
M: Then how long do I have to wait till the signal returns to normal?
W: Well, a couple more days. I tell you what, I will give your feedback to our support center and if the problem still exists after two days, please give us a call and we will help you solve it.
M: Ok, thanks for your help and I really hope I wont need to call you again for that.
Questions 23 to 25 are based on the conversation you have just heard.
23: Where could this conversation probably take place?
24: What is the mans problem?
25: According to the woman, what could be the problem?
Section B
Directions: In this section, you will hear 3 short passages. At the end of each passage, you will hear some questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A), B), C) and D). Then mark the corresponding letter on Answer Sheet 2 with a single line through the centre.
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