A) a shop assistant
B) the manufacturer
C) the store manager
D) a public organization
33. The most effective complaint can be made by _________.
A) showing the faulty item to the manufacturer
B) explaining exactly what is wrong with the item
C) saying firmly that the item is of poor quality
D) asking politely to change the item
34. The phrase live up to in the context means ________.
A) meet the standard of
B) realize the purpose of
C) fulfill the demands of
D) keep the promise of
35. The passage tells us _________.
A) how to settle a consumer s complaint about a faulty item
B) how to make an effective complaint about a faulty item
C) how to avoid buying a faulty item
D) how to deal with complaints from customers
Questions 31 to 35 are based on the following passage:
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturers claim for it, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
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