1. When a consumer finds that his or her in it, the first thing he or she should do is to ____.
A) complain personally to the manager
B) threaten to take the matter to court
C) write a firm letter of complaint to the store of purchase
D) show some written proof of the purchase to the store
2. How can a consumer make his or her complaint more effective, according to the passage?
A) Explain exactly what is wrong with the item.
B) Threaten to take the seller to court.
C) Make polite and general statements about the problem.
D) Avoid having direct contact with the store manager.
3. According to the passage, which of the following is suggested as the last alternative that consumers may turn to?
A) Complain to the store manager in person.
B) Complain to the manufacturer.
C) Write a complaint letter to the manager.
D) Turn to the Consumers Rights Protection Organization for help.
4. The phrase live up to in this context means ____.
A) meet the standard of
B) realize the purpose of
C) fulfill the demands of
D) keep the promise of
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