My own experience as a teacher in one of these clinics has taught me that many people who seem to be listening miss important points. Therefore, they draw wrong conclusions from what is said. That is a serious problem when you consider our attitudes toward other people and success on the job. These attitudes are shaped more by the persuasive spoken word than by any other means of communication.
What are the faulty hearing habits that hurt us in so many ways? Here are some of the more common ones Ive observed in a close study of my many clinic students.
Our minds wont wait. Our thoughts can race along from four to ten times 72 faster than most people speak. So, while we are waiting for the words to come in, our thoughts tend to go off on a tangent And sometimes they remain away too long.
Your boss, perhaps, is discussing a situation with you. You want to hear it all. But what happens? Your mind tunes out. It comes back and tunes out again. Why doesnt someone kill that fly? I wonder who just came into the other room? Suddenly a few words come through. Since you agree with my suggestion, your boss says. . . What did he suggest? Such tuning-out gaps are common and sometimes costly.
We think we know already. Were so sure we know what the speaker is going to say that we listen with just half an ear.
A newspaper publisher once told me how this listening habit cost him a big gum of money.
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