注：1.firmly 坚决的

　　2.demonstrate 证明、证实

　　3.specific 具体的，详细的

　　4.as to = about

　　The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers rights.

　　33. The most effective complaint can be made by _________.

　　A) showing the faulty item to the manufacturer

　　B) explaining exactly what is wrong with the item

　　C) saying firmly that the item is of poor quality

　　D) asking politely to change the item

　　注：B 选项 exactly =文中specific，同义改写

　　31. When a consumer finds that his purchase has a fault in it, the first thing he should do is to ________

　　A) complain personally to the manager

　　B) threaten to take the matter to court

　　C) write a firm letter of complaint to the store of purchase

　　D) show some written proof of the purchase to the store

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