the lights were directly related to some basic drives
the sight of the lights was interesting
they need not turn back to watch the lights
they succeeded in switching on the lights
30.According to Papousek, the pleasure babies get in achieving something is a reflection of _____.
a basic human desire to understand and control the world
the satisfaction of certain physiological needs
their strong desire to solve complex
a fundamental human urge to display their learned skills
Passage Three
Questions 31 to 35 are based on the following passage.
When a consumer finds that an item she or he bought is faulty or in some way does not live up to the manufacturers claim for it, the first step is to present the warranty , or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the higher up the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumers favor, assuming he or she has a just claim.
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