A number of factors affect the public image of a corporation. 17 include physical 18 , contacts of outsiders 19 company employees, product quality and dependability, prices 20 to competitors, customer service, the kind of advertising and the media and programs used, and the use of public relations and publicity.

　　1. A) which B) what C) where D) whom

　　2. A) in B) within C) on D) to

　　3. A) attraction B) attachment C) affection D) generalization

　　4. A) and B) with C) as D) for

　　5. A) converse B) diverse C) reverse D) universe

　　6. A) satisfy B) treat C) amuse D) entertain

　　7. A) so B) then C) thus D) but

　　8. A) support B) identification C) compliment D) resistance

　　9. A) ensured B) promoted C) threatened D) unemployed

　　10. A) because B) while C) though D) when

　　11. A) false B) fake C) artificial D) counterfeit

　　12. A) fortune B) asset C) possession D) property

　　13. A) countered B) defeated C) repelled D) compelled

　　14. A) pay B) get C) order D) charge

　　15. A) favorite B) prosperous C) favorable D) prospective

　　16. A) rate B) ratio C) ration D) interest

　　17. A) These B) They C) That D) It

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