would you like to be a king or queen? to have people waiting on you hand and foot? many americans experience this royal treatment every day. how? by being customers. the american idea of customer service is to make each customer the center of attention. need proof? just listen to the commercials. most of them sound like the mcdonald's ad: "we do it all for you." actually, not all stores in america roll out the red carpet for their customers. but wherever you go, good customer service means making customers feel special.

你想当国王或皇后吗?想有人把你服事得服服贴贴的吗?很多美国人每天都享受着皇室般的招待。怎样才能享受到呢?只要是顾客就可以了啊。美式的顾客服务就是使每一个顾客成为关注的焦点。需要证明吗?听听广告就知道了。大部份都很像麦当劳的广告一样：麦当劳都是为你。事实上，并不是所有美国的商店都待顾客如同上宾一般。不过无论你走到哪里，好的顾客服务就是让顾客觉得自己独特无比。

people going shopping in america can expect to be treated with respect from the very beginning. most places don't have a "furniture street" or a "computer road" which allow you to compare prices easily. instead, people often use the telephone and "let their fingers do the walking" through the yellow pages. from the first "hello," customers receive a courteous response to their questions. this initial contact can help them decide where to shop.

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