I sent a sweater to the laundry but it’s come back badly shrunk.
我有一件毛衣拿去送洗,但是送回来后严重缩水。
Could you buy a replacement here and give us the receipt? We will refund the cost of the laundry and the new sweater.
您在此地买件替代品,并把收据交给我们好吗?我们会退还洗衣和新毛衣的费用。
Anyhow. I’d like to change my room.
无论如何,我想换房间。
No problem, sir. We will manage it, but we don’t have any spare room today. Could you wait till tomorrow?
没问题,先生。我们会处理的,但今天没有空余房间。您能等到明天吗?
Be sure. I will make a note of that. Everything will be taken care of.
肯定会的。我会记住您的要求。我们会处理好一切的。
Is everything all right in your room?
您房间一切都好吗?
I’m terribly sorry to hear that.
很抱歉发生这种事。
You’d better come soon.
你们最好马上来。
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