3. Leadership is a full-time job and the duty clock is never off. Every little sign is being read andyour impatience, disappointment or insecurity will be magnified by those who pass alongtheir readings of you. There is no time for casual and unplanned candor, and messages mustbe sent only when carefully thought out. Be especially careful about what you put in writing,especially emails-they never disappear.
做领导是一份全职工作,职责的时钟永不停止。每个微小的迹象都会被解读,你的不耐烦、失望或不安全感都会被那些解读你的人放大。不应做出随意、毫无准备的坦白,信息必须经过深思熟虑才能发出。要特别小心书面的东西,尤其是电子邮件──它们永远都不会消失。
4. Keep listening to and for advice. Have lunch at least once a week in the office cafeteria, ormake a point of dallying near the coffee station, and listen to what others are talking about. Ifsomeone wants to speak to you, there is every reason to listen. If criticism is offered, take timeto respond with care even if you don't agree with it.
保持聆听并索取建议。每周至少在公司餐厅吃一次午饭,或者时不时在咖啡机旁逗留,听听其他人都在聊些什么。如果有人想跟你说话,那就没有理由不听。如果有人批评,即使你不赞同也要花时间仔细回应。
5. The wisecrack you believe is witty often is not. Your sense of humor is easily misread aspatronizing and clumsy. If you still think that telling a joke or relating a humorous story issomehow important to making a point, run it past your spouse or a trusted friend first. Humorcan be risky. Never joke about serious matters.
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