The story published yesterday reported a TV dialogue between Tao Cheng, head of the Guangzhou Municipal Bureau of Culture, and some citizens. At the end of the session, the TV program host invited Tao to play a piece of music on piano. The music professor-turned-official played Beethoven's To Alice, much to the delight of the citizens, who had given the official a hard time with questions about his bureau's work performance.
During the dialogue on Monday, a woman told Tao about her frustration after failing to obtain help from the cultural authorities to protect an ancient building from being torn down by estate developers. She had gone to the government department on June 23 to report the case. Half a month later she went there again, hoping for a reply, but only to find that she had to tell the story once again to a new receptionist. After another 10 days, she called the bureau but was told that "the case is still being studied" and "a reply will be given in 60 days."
In his reply to the questioning, Tao admitted that "there is much room for improvement in our work efficiency". He also said his bureau "often went into vehement argument with city planning and construction departments".
Another citizen surnamed Zhang said he had sent letters to the cultural bureau repeatedly during the past 10 months complaining against an unlicensed online game cafe but the authorities had not taken any action. An aide to Tao replied that the bureau had moved on June 3 to close down computers in the bar. But Zhang retorted: "They are still operating today."
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