They offered help, but the help appeared to be mere routine, without much sincerity. This is evident even from a cursory understanding of the facts reported by the media and objective descriptions given by some passengers in their blogs.
Planes cannot land or take off in heavy rain and thunderstorms. This is common sense. All fliers understand this.
The passengers at the Baiyun airport too took it in their stride when told of the poor weather conditions. They waited patiently for the rescheduled flights to take off.
But "the information board stopped being updated" after some time, one passenger said. A foreigner was upset when all he got was a "wait a moment" in English by staff each time he asked for updates.
We have all experienced delays in flight schedules. We do not resent being told to wait, but we hate to be left in the dark without knowing when that wait would end. We want the concerned authorities to keep us updated about any change in the situation.
Yet, the Baiyun airport management seemed to have failed to do so. I don't believe the airport did enough to placate the passengers. My personal experiences with China's airports have led me to that conclusion.
What they usually do is broadcasting a statement through the loudspeakers: "Dear passengers, we are sorry to notify that due to inclement weather your flight has been delayed until " The announcement never changes, is never detailed and almost never indicates what the airport managers or airlines are doing to solve the problem.
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