We look forward to your immediate reply.

　　Yours sincerely，

　　John Smith

　　16．How many complaints does John Smith make with the “Smart” watch producer?

　　A．Five.

　　B．Four.C．Three.D．Two.

　　17．The producer of “Smart” watches was given the order because________.

　　A．it produced the best watches of its kind in the world

　　B．the watches would be easy to make and the designs were already prepared

　　C．it promised to produce enough stocks quite quickly

　　D．it claimed the order would be easy since the watches were already in stock

　　18．Receiving watches in the wrong colours is a problem because________.

　　A．the Hong Kong agent stressed the need to fulfill the order exactly

　　B．these watches will be difficult to sell

　　C．these watches will not be able to get into the limited market

　　D．people will not buy the watches at present

　　19．The underlined sentence in the passage suggests that________.

　　A．the company may stop trading with the watch producer

　　B．the company will probably reduce the orders in the future

　　C．the writer is afraid that their company might go out of business soon

　　D．the company is probably willing to give the producer another chance

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