A businesswoman got into a taxi in midtown. As it was the rush hour and she was in a__11__to catch a train，

　　she__12__a quick way to reach it. “I have been a taxi driver for 15 years！” the driver said__13__. “You don't think I know the best way to go？”

　　The woman tried to explain that she hadn't__14__to annoy him，

　　but the driver kept__15__. She finally realized that he was too annoyed to be__16__，

　　so she changed her__17__. “You know，

　　you are right，

　　” she told him. “It must seem__18__for me not to think you know the best way__19__the city.”

　　__20__，

　　the driver glanced at his__21__in the rearview mirror，

　　turned down the street she wanted and got her to the train on time. “He didn't say another word the rest of the ride，

　　”she said. “__22__I got out and paid him. Then he thanked me.”

　　When you find yourself __23__with people like the taxi driver，

　　you will always try to__24__your idea. It can lead to longer arguments，

　　lose job chances or__25__marriages. I have discovered one simple__26__extremely unlikely method that can prevent the disagreement or other difficult situations from__27__in a disaster.

　　The__28__is to put yourself in the other person's shoes and look for the__29__in what that person is saying. Find a way to__30__，

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