Millions of people pass through the gates of Disney's entertainment parks in California, Florida and Japan each year. What makes these place an almost universal attraction? What makes foreign kings and queens and other important people want to visit these Disney parks? Well, one reason is the way they're treated once they get there. The people at Disney go out of their way to serve their “guests”， as they prefer to call them, and to see that they enjoy themselves.

　　All new employees, from vice presidents to part­time workers, begin their employment by attending Disney University and taking “Traditions (传统) I”. Here, they learn about the company's history, how it is managed, and why it is successful. They are shown how each department relates to the whole. All employees are shown how their part is important in making the park a success.

　　After passing “Traditions I”， the employees go on to do more specialized training for their specific (具体的) jobs. No detail (细节) is missed. A simple job like taking tickets requires four eight­hour days of training. When one ticket taker was asked why it took so much training for such a simple, ordinary job, he replied, “What happens if someone wants to know where the restrooms are, when the parade starts or what bus to take back to the campgrounds? We need to know the answers or where to get them quickly. Our constant aim is to help our guests enjoy the party.”

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