“Passengers should show more understanding to airlines about their___49___to better air service .” Spokeswoman Shelly Sasson says. “And when ___50___ are made, it takes a long time for them to be noticed,” she says.
Now, the efforts may be working. During the first quarter, Delta had the second-lowest rate of complaints among the___51___10 carriers. ___52___, its rate, along with other carriers’, is up from last year. McCain and other lawmakers say there may be a___53___to pass new consumer-protection___54___.
35.A.promised
B.managed
C.hoped
D.refused
36.A.So
B.But
C.Merely
D.Even
37.A.skilled
B.experienced
C.tired
D.puzzled
38.A.flight
B.opinion
C.service
D.travel
39.A.news
B.information
C.doubt
D.article
40.A.honoring
B.making
C.giving
D.improving
41.A.problems
B.travelers
C.passengers
D.complaints
42.A.quarter
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