Manager: But, madam, there must be some mistake.

　　Woman: I’ll say there’s been a mistake. My mistake was believing your advert and buying your silly cream. ‘It can do the same for you, too,’ it said. Well, it’s certainly done something for me, but now what it did for the lady in the picture.

　　Manager: But our product is tested and approved by doctors. It was thoroughly tested on thousands of volunteers by experts before it was allowed to be sold on the market. This is the first complaint we’ve had.

　　Woman: I told you, I want you to pay for a face lift or I’m taking you to court! So there!

　　Manager: Er, do you happen to have a ... a recent photograph, madam?

　　Woman: What ... whatever do you want with a photograph? You can see the way I look.

　　Manager: I mean a photograph of you just before you used the cream.

　　Woman: Do you think I go to the photographers every day? (Pause) Look, just give me the five pounds, will you?

　　Manager: Do you have your receipt with you, madam?

　　Woman: Er ... just a minute ... let me have a look. (Rummages in bag) Er ... no. No, I seem to have lose it?

　　Manager: Then there’s nothing I can do, madam. Sorry.

　　Woman: (Furious) I’ll take you to court. I’ll take you to court.

　　Manager: You can do as you please, madam. Good morning.

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