5. Whoever /Anyone who sets fire to
6. wouldn’t have bought
7. What sad news it was
8. the happier we are
9. have they played
10. Absorbed in the interesting novel
Dear Editor, I am writing this letter to reflect some problems I’ve come across recently and appeal for the
improvement of the service industry. Last week I bought an English dictionary in a bookstore near my home . But when I came
home and read carefully, I found that several pages of the dictionary had been missing .What was
worse, the misprints spread everywhere in the dictionary and seriously affected my comprehension.
I went to the bookstore to ask for a replacement. But to my surprise, the staff of the bookstore
turned down my request rudely and even denied the poor quality of the dictionary. It goes without saying that today’s market-oriented economy calls for much higher standard
for the service industry. However, to my regret, many of them fail to achieve this standard and the
quality of the staff needs to be improved. This certainly will not only deeply disappoint customers
but hold back the development of our country’s economy. Therefore, I expect your newspaper to
appeal to the service industry to attach more importance to the service improvement.
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