But even as immigration has slowed or stopped in many places, and instructional programs for English-learners have matured, serving immigrant families and their children remains a work in progress in many public schools, especially those in communities that are skeptical, or sometimes unwelcoming, to the newcomers. One of the biggest challenges educators face, is communicating effectively with parents who don’t speak English — an issue that, in part, has contributed to recent complaints of discrimination by Latino students in some cities.

　　“The parents’ role is very important for the success of these students, but it's also one of the most difficult things we’ve had to tackle,” said Jim D. Rollins, the president of the Springdale school district, where the 19,000-student school system has gone from having no English-learners 15 years ago to more than 7,500 now. “You have to make it a priority and work on it, work on it, and work on it.”

　　Aside from the practical challenges, such as finding bilingual (会说两种语言的) staff members, guiding districts through such dramatic changes requires school leaders to bridge difficult political and cultural divides. For school leaders in the South, especially in the last few years, this difficult job has been made harder still by the negative attitudes of some locals towards immigrants.

　　36. According to the passage, what is the problem that public schools are facing?

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