URL： www. lums. edu. pk

　　1. From the text, we can learn that_

　　.

　　A. SDSB is known for its academic excellence

　　B. SDSB is one of the schools in LUMS

　　C. LUMS is one of the most famous business schools in the region

　　D. SDSB offers a diverse range of programs in the areas of management

　　2. Why does SDSB need faculty members?

　　A. The school needs permanent and visiting faculty positions．

　　B. The faculty is recruited from the finest universities of the world．

　　C. The school needs state-of-the-art teaching and research facilities．

　　D. The school is making an expansion thanks to some major sponsorship．

　　3. If you joined LUMS, you would____ ．

　　A. study Supply Chain Management

　　B. have high quality teacher intake

　　C. have the opportunity for professional growth and development

　　D. get a PhD from a reputed university

　　参考答案1—3、BDC

　　阅读理解。

　　In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in or order to keep and increase market share.

　　It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people: those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal

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