B. Companies that promise more will naturally attract more customers.

　　C. A company should promise less but do more in a competitive market.

　　D. Customer delight is more important for airlines than for banks.

　　【参考答案】1—6、DCCABC

　　2016高考训练题。阅读理解阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项。

　　Human resource experts say cultural differences explain why Asian companies try harder to preserve jobs in difficult times, which will prevent unemployment and may help Asian economies survive at a time of slowing exports. The East Asian attitude may also make it easier for companies to recover quickly from the economic downturn since they will not need to rehire or train new staff, but build up a more loyal and devoted group.

　　"In the Confucian mindset(儒家思想), the right thing to do is to share the burden, which is the sense of collective responsibility. While in the West, it's more about individual survival," said Michael Benoliel, associate professor of organizational behavior at Singapore Management University (SMU).

　　In contrast, local Western companies from General Motors to Goldman Sachs plan to lay off workers by the thousands, but at the Asian units of Western multinationals or western units of Asian groups, job cuts will probably be less severe.

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