I am writing to complain about the service of the clerk called Li Hua of

　　your restaurant. First of all, I did make reservations for a table but he forgot about it, causing us to wait for half an hour. Moreover, I was not told that the prices of some of the dishes had increased until I finished my meal.

　　What’s worse, he answered my questions without patience when I ordered dishes and he even made a mistake over my bill because of his carelessness. I demanded that he should realize his mistakes and get punishment to become more professional.

　　Thank you for your consideration.

　　Yours sincerely,

　　Li Ming 亮点点击：

　　文中First of all，Moreover，What’s worse得到很好的使用。另外，最后一句，表达自己的要求用到demand that sb. should do sth., 表示出强硬态度，比较合情合理。

　　课堂练习

　　Dear Sir,

　　I am writing to complain about the two-day trip to Shenzhen organized by your travel agency. It was promised in your advertisement that a professional tour guide from Shenzhen would lead 30 tourists as a team, but actually, the tour guide even did not know the exact route and there were 40 people in our team.

　　Besides, it was claimed that we would visit five famous attractions, while in

　　fact we only visited 3 places of interest. Worse still, we not only had to pay for our meals except lunch, but also four people were arranged to share a room

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