First，it is essential to welcome criticism at all times.Often __2__ will react negatively when those they criticize are defensive.Try to listen to the __3__ behind the criticism，not the actual words.If you assume that your critic has your best interests at heart，it will be easier for you to be more open and less defensive，which in turn may help to __4__ the emotional charge of the situation.

　　Second，it is important to listen carefully and __5__ questions.Usually people are so scared when they receive criticism that they remain __6__ throughout the entire encounter.Asking clarifying questions in a modest manner can help identify specific issues.One of the best questions to ask is，“What __7__ do you have for me？”Echo what the critic is saying to make sure that you understand their points.8__

　　the critic to deliver the sum of their criticism before responding.Do not try to rebut each point as it comes up，but do listen __9__，make mental notes，and discuss your perspective after you've received all of the bad news.There's a good chance that they will be more receptive to your

　　__10__

　　if they feel you've given them the opportunity to be __11__ in full.

　　Finally，it is absolutely critical to stay cool.It is natural to feel defensive when being criticized and it can be not easy not to

　　__12__

　　that message in your body language.You may find yourself crossing your

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