I said “Yes, you can”. Then I told her that I just stood in line to give her a 5-minute __21__. I explained to her that while all of those people were ruining her day, she had other people in her life who really __22__ her, and that not taking rude remarks __23__ would make life much easier. Given all of that, what was happening there wasn’t __24__ and shouldn’t stress her out.

　　We chatted lightly for a few minutes and I knew she had to get back to her __25__. I wished her a great day, telling her it was time for the next customer. She looked up at me and I could see that her eyes filled up with tears. “You’ve made my day much __26__，” she said, “I don’t know how to thank you for this.”

　　I smiled and told her the best way to thank me was to pass on the __27__ to someone else when she had the opportunity.

　　()16. A. sitting

　　B. standing

　　C. wandering

　　D. passing

　　()17. A. guilty

　　B. unfortunate

　　C. curious

　　D. optimistic 16．A。根据下段中的“so I stood up and took my place in the line...”可确定答案。 17．B。根据下句内容可确定答案。

　　()18. A. on time

　　B. in turn

　　C. by chance

　　D. in advance

　　18．B。in turn：依次地；轮流地。根据下段中的“so I stood up and took my place in the line...”可知乘客是在排队向这位航空公司代表进行询问，并将因航班的取消或延误而产生的怨气都发泄在她身上。 19．A。feel sorry for sb.：同情某人。根据本段和下段内容可确定答案。作者很同情这位航空公司代表，于是通过排队获得与她交谈的机会，对她进行安慰和开导，缓解其压力。 ()19. A. sorry

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