I’m eager for your early reply.

　　Sincerely,

　　Li Hua Dear Mr. John Smith,

　　Thank you for your letter of 29th of September. I learn from your letter that you’re dissatisfied with the poor facilities in our hotel, especially the air-conditioner and the bathroom, as well as the unprofessional behavior of our working staff.

　　I am very sorry to hear that you had such an unpleasant stay in our hotel. I am investigating the points you raised in your letter and I will be checking the behavior of our staff here. This is the first time we have received a complaint of this nature and I am surprised and shocked at your experience.

　　The Luxury is a five-star hotel, which prides itself on the quality of its service. I will be training staff on how to deal more professionally with our guests and I would like to take this opportunity to apologize for any inconvenience the poor service may have caused you.

　　We appreciate your constructive comments, which allow us here at the Star to improve our service to our guests. I can assure you this will not happen again.

　　I am enclosing a voucher for a free 2-night stay at our hotel so that you can experience the very best of what we have to offer.

　　I look forward to receiving you again at the Luxuary very soon. Yours sincerely, Li Hua A shameful lie

　　The author’s little son told a lie by saying that his sister pushed him and made his clothes dirty but she didn’t. Finally he told the truth and apologized to his sister.

【广东省连州市连州中学高三英语《读写任务》课件】相关文章：

★ 山西省永济市涑北中学高三英语总复习：美文欣赏（2）（My Mother）

★ 天津市武清区杨村第四中学2016届高考英语一轮复习语法专题五《状语从句》课件外研版

★ 湖南省汝城二中2014届高考英语一轮复习阅读训练 (60)

★ 山西省永济市涑北中学高三英语总复习：美文欣赏（2）（The Boy and the Nail）

★ 山东省济宁市2016年高考英语复习：让步状语从句20题

★ 山西省永济市涑北中学高三英语总复习：美文欣赏（2）（How Rich Are We）

★ 贵州省贵阳市2014高考英语（新人教版）一轮阅读训练（22）附答案

★ 山东省济宁市2016年高考英语复习：条件状语从句（含解析）

★ 江苏省扬州市2014高考英语一轮 阅读理解暑假练习题（10）

★ 山西省永济市涑北中学高三英语总复习：美文欣赏（2）（Invitation）