高三基础写作专题
(A letter of complaint/gratitude/apology)* A letter of complaint:
投诉信通常包括以下几个方面的内容:说明投诉的原因并表示遗憾;实事求是地阐述
对方采取措施或者提出所希望的赔偿以及补救方式。投诉信时语气要冷静、郑重、克制,不
必过于礼貌。但也要就事论事,不能进行人身攻击。描述应该客观合理。
Writing procedure:
说明投诉问题一>描述具体情况一>期待解决方案
Useful expressions:
I'm writing to express my dissatisfaction with...
The focus of the complaint is...
I am writing to complain about...
For one thing...
For another...
Therefore, I wish to exchange it for another... or I declare a refund.
Unless I receive a positive reply within the next three weeks, I intend to take further action.
I have been in contact with my lawyer in order to ask for advice and he has recommended taking legal action if I don't get full satisfaction.
I hope you can look into this matter and give me a reply soon.
I am looking forward to a prompt reply from you.
I understand you will give immediate attention to this matter.
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