whether each airline is doing what it promised. Mead warns travelers shouldn’t 13
too much. Most of the promises are
14 better communication with customers, not problems with flights .
“Passengers should show more understanding to airlines about their
15
to better air service .” Spokeswoman Shelly Sasson says. “And when 16
are made , it takes a long time for them to be noticed,” she says .
Now, the efforts may be working. During the first quarter, Delta had the second-lowest rate of complaints among the
17
10 carriers.
18
, its rate , along with other carriers’, is up from last year. McCain and other lawmakers say there may be a
19
to pass new consumer-protection 20
.
(
) 1.A.promised
B.managed
C.hoped
D.refused
(
).A.So
B.But
C.Merely
D.Even
(
).A.skilled
B.experienced
C.tired
D.puzzled
(
).A.flight
B.opinion
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