__6__

　　the situation, we may be unconsciously trying to

　　__7__

　　ourselves from burnout. However, good listeners

　　__8__

　　their natural tendency to solve the other's problems hurriedly and to keep the conversation brief.

　　To be a good

　　__9__

　　, you need to use “active listening”. It starts with the real

　　__10__

　　to help others and think through their feelings.

　　Don't

　　__11__

　　things. You can start by putting your phone

　　__12__

　　and sitting close to your friend. Let your facial expressions

　　__13__

　　what he or she is saying.

　　__14__

　　you are able to fully understand, acknowledge the other person's

　　__15__

　　by reflecting them back: “That must be really hard for you. ” Use

　　__16__

　　words or even sounds such as “yes” , “right” , and “hmm” to

　　__17__

　　the other person to continue.

　　Of course, a

　　__18__

　　can be extremely hard if the other person is too critical.

　　But don't get defensive. Effective listeners don't

　　__19__

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