Odland isn't the only CEO to have made this discovery. Instead, it seems to be one of those few laws of the land that every CEO learns on the way up. It's hard to get a dozen CEOs to agree about anything, but most agree with the Waiter Rule. They say how others treat the CEO says nothing. But how others treat the waiter is like a window into the soul.

　　Watch out for anyone who pulls out the power card to say something like, “I could buy this place and fire you，” or “I know the owner and I could have you fired.” Those who say such things have shown more about their character than about their wealth and power.

　　The CEO who came up with it, or at least first wrote it down, is Raytheon CEO Bill Swanson. He wrote a best­selling book called Swanson's Unwritten Rules of Management. “A person who is nice to you but rude to the waiter, or to others, is not a nice person，” Swanson says. “I will never offer a job to the person who is sweet to the boss but turns rude to someone cleaning the tables.”

　　语篇解读：本文讲述的作者在一酒店打工时把冰激凌弄到一位贵妇身上，却没受到责备，反而得到了安慰，那位贵妇的话成了许多CEO管理员工的准则，核心就是人与人之间应相互尊重。

　　32．What happened after Odland dropped the ice cream onto the woman's dress?

　　A．He was fired.

　　B．He was blamed.

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