be unconsciously trying to __7__ ourselves from burnout. However, good listeners __8__ their natural tendency to solve

　　the

　　other’s

　　problems

　　hurriedly

　　and

　　to

　　keep

　　the conversation brief.

　　To be a good __9__，

　　you need to use “active listening”. It starts with the real

　　__10__

　　to help others and think through their feelings. Don’t __11__ things. You can start by putting your phone __12__ and sitting close to your friend. Let your facial expressions __13__ what he or she is saying. __14__ you are able to fully understand, acknowledge the other person’s __15__ by reflecting them back: “That must be really hard for you.” Use __16__ words or even sounds such as “yes”“right”， and “hmm” to __17__ the other person to continue.

　　Of course, a __18__ can be extremely hard if the other person is too critical.

　　But don’t get defensive.

　　Effective listeners don’t __19__ negative criticism. Instead, they listen and understand what the person is trying to convey __20__ responding.

　　【解题导语】　交流在人际关系中起着重要的作用解析：选D。我们许多人都渴望和朋友分享自己的经历或感情。be eager to do sth.“渴望做某事”。解析：选C。lend an ear为固定短语意思为“倾听”。解析：选A。根据“and offer advice”可知我们对如何做出反应(respond)和提供建议没有了主意。解析：B。由下文的“经常抱怨同样老生常谈的问题”可知这里应该是无休止地(endlessly)对我们谈这些。解析：选B。参见上题解析。解析：选A。由“offer quick advice”可知应选fix表示“解决7．A.forgive

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