1. Why did the author try to call the woman?

　　A. To apologize to her.

　　B. To solve her problem.

　　C. To provide better service.

　　D. To charge for the fees.

　　2. How did the author get in touch with the woman?

　　A. By calling her manager.

　　B. By finding her apartment.

　　C. By leaving a message.

　　D. By contacting the bank.

　　3. What can we learn from the passage?

　　A. The woman's husband passed away and left several children for her.

　　B. The woman had to pay the check as well as a fee for the returned check.

　　C. The author will help the woman overcome her difficulties by paying for her.

　　D. The check written by the woman had been returned because of the wrong number.

　　4. What is the purpose of this text?

　　A. To solve a problem.

　　B. To present a research result.

　　C. To tell an interesting story.

　　D. To conclude a lesson.

　　[文章大意]　本文主要讲述了作者如何带着同情心与客户谈论所欠的债务，从而了解他们的困境。

　　1. D。细节理解题。由第二段第一句“As it is my job to handle

　　payments received，it was my duty to collect the check.”可知作者打电话给这位妇女是为了收取她所欠的费用。

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