C

　　There is an old saying: No one thinks he’s a bad driver.Here’s an updated 21st century version: No one thinks he sends annoying e-mails.But plenty of us do.

　　A Princeton University research found that 22 per cent of Americans say e-mail has added to their work pressures and caused misunderstandings.Here’s a guide on e-mail etiquette(礼节)to help you avoid being annoying.

　　Experts say there are three types of e-mails with different rules—close friends, office and public e-mails.

　　The close friends e-mail

　　You can send your lover, your closest friends and your siblings(brothers and sisters) anything, from jokes to “you got to see this!”.But bear in mind that not everyone shares your sense of humour and you may expose them to viruses.

　　The office e-mail

　　Don’t add to people’s workload.Keep e-mails short and to the point.

　　◆Make the subject line factual and brief.

　　◆Write in clear, concise（简练的）sentences.

　　◆Provide your name and phone number at the end.

　　The public e-mail

　　Occasionally we have to send an email to a group of people.If possible, write your public e-mails with a who, what, when, where structure.For example:

　　Who: All members of the soccer team

　　What: Team photo

　　When: Saturday, March 25, at noon

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