One of the most effective tips for dealing with difficult customers is making sure they 1eave your store in a good mood. If you run a restaurant，perhaps you can offer the customer a free glass of wine or a cup of tea. Ensure the customer that the misfortune will not happen again. It’s a small price to pay for a happy ending.

　　The truth is, these types of customers are everywhere.

　　40.

　　Perhaps next time, that consumer will have a change of heart.

　　A. Everyone knows that “the customer is always fight”.

　　B. Smile.

　　C. How to Help the Customers in Difficulty

　　D. Follow these tips for dealing with difficult customers and you’ll be all right.

　　E. Customer Service

　　F. Three Amazing Ways to Satisfy Difficult Customers

　　G. Then they talk about it to other people.

　　第三部分

　　英语知识运用（共两节，满分45分）

　　第一节

　　完形填空（）

　　阅读下面短文，从短文后各题所给的四个选项（A、B、C、D）中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。

　　It was Mother’s Day and I was shopping at the local supermarket with my five-year-old son, Tenyson. As we were

　　41, we realized that only minutes earlier an

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