A library is a place of learning and reflection, so it should be comfortable and welcoming. From the large windows to the plush armchairs to the well-organized layout of the shelves and open spaces, the bright, cheerful atmosphere of our town’s library makes me want to extend each of my visits. All my friends have Maintown Public Library cards.

　　3.How do you define good customer service?

　　Good customer service means customers leave the library feeling they have accomplished their initial goals for visiting the library that day. In order to assist in this endeavour, a library clerk should determine a customer’s needs and make those needs a priority. Whether patrons have come to the library to browse for a book, or they are researching a topic through the Internet or other media, my job would be to assist them in their search.

　　4.A reader complains about the library services or products. How would you respond?

　　I would first apologize for any inconvenience, and then I would work to solve the problem. The key to solving problems is listening and asking questions. Using the knowledge I have gained through working in my school’s library and any skills gained through work in the public library, I would work to handle the issue for the reader. If I am unsure of how to solve the problem, I would ask the librarian for help. Finding a solution to a reader’s issue will help create a positive environment and ensure that every reader feels comfortable in asking staff for assistance.

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