A library is a place of learning and reflection, so it should be comfortable and welcoming. From the large windows to the plush armchairs to the well-organized layout of the shelves and open spaces, the bright, cheerful atmosphere of our town’s library makes me want to extend each of my visits. All my friends have Maintown Public Library cards.

　　3.How do you define good customer service?

　　Good customer service means customers leave the library feeling they have accomplished their initial goals for visiting the library that day. In order to assist in this endeavour, a library clerk should determine a customer’s needs and make those needs a priority. Whether patrons have come to the library to browse for a book, or they are researching a topic through the Internet or other media, my job would be to assist them in their search.

　　4.A reader complains about the library services or products. How would you respond?

　　I would first apologize for any inconvenience, and then I would work to solve the problem. The key to solving problems is listening and asking questions. Using the knowledge I have gained through working in my school’s library and any skills gained through work in the public library, I would work to handle the issue for the reader. If I am unsure of how to solve the problem, I would ask the librarian for help. Finding a solution to a reader’s issue will help create a positive environment and ensure that every reader feels comfortable in asking staff for assistance.

【2016届高三英语二轮复习作业卷：23（含解析）（河北衡水）】相关文章：

★ 2016届高三英语二轮复习作业卷：38（含解析）（河北衡水）

★ 湖南省长沙县实验中学2016届高三英语二轮复习书面表达复习重点话题指导专题07 建议申请话题指导（教师版）

★ 2017年高考英语二轮复习精品资料：专题16 书面表达（教学案）（教师版）

★ 2014届高考英语一轮复习课时作业(二十五)必修5Module 1《British and American English》（外研版）

★ 【北京专用】2014届高考英语一轮复习方案课时作业：必修4 Unit 5 Theme parks

★ 2017届高考英语二轮复习大题冲关秘籍完形填空之记叙文：创新押题（含解析）

★ 四川省2016届高考英语一轮复习课时作业（30） Module 6 Animals in Danger 外研版必修5

★ 【优化方案】2017届高考英语二轮复习全国卷Ⅱ题型重组训练：第19组（含解析）

★ 2014届高考英语一轮复习课时作业(十一)必修2Module 5《Newspapers and Magazines》（外研版）

★ 2017届高考英语二轮复习书面表达限时测验：4（含解析）