44
,1 apologized and told Eleanor I didn't mean to be late. She screamed, "You never mean to." Well, I
45
tell she was angry. "I'm sorry but it was not
46
," I said. Then I told her about the business meeting.
47
, my explanation seemed to make things worse, which started to drive
48
mad as well.
Several weeks later, when I
49
the situation to my friend Ken Hardy, he smiled, "You
50
a classic mistake. You're stuck
51
your own way of thinking. You didn't
52
to be late. But that's not the point. What is
53
in your communication is how your lateness affected Eleanor." He pointed out that I focused on the intention
54
Eleanor focused on the result. Thus,
55
of us felt misunderstood and crazy.
Thinking more about Ken's words, I
56
recognized the root cause of such disagreement. It's the result of the action that really
57 .I should have started the conversation by expressing
58
my actions affected Eleanor and
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