A simple and common method is to complain directly to the store manager. In general, the “higher up” the consumer takes their complaint, the faster they can expect a settlement. In

　　such a case, it is usually settled in the consumer's favor, assuming they have a just claim.

　　Consumers should complain in person whenever possible, but if they cannot get to the store,

　　it is acceptable to phone or write the complaint in a letter.

　　Complaining is usually most effective when done politely but firmly, and especially when the

　　consumer can demonstrate the problem with the item. If this cannot be done, the consumer will

　　succeed best by presenting specific information as to what is wrong, rather than by making general

　　statements. For example, “The left speaker does not work at all and the sound is unclear” is better

　　than “This stereo does not work.”

　　The store manager may advise the consumer to write to the producer. If so, the consumer

　　should state the complaint as politely and firmly as possible.

　　If a polite complaint does not achieve the desired result, the consumer can go a step further. They can threaten to take the seller to court or report the seller to an organization responsible for protecting consumers' rights.

　　、书面表达（本大题共1小题，共25分）

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