Most of the time we lack this energy. Even though we may feel in our business dealings or social relationships that we are listening well, what we are usually doing is listening selectively. Often we have a prepared list in mind and wonder, as we listen, how we can achieve certain desired results to get the conversation over as quickly as possible or redirected in ways more satisfactory to us. Many of us are far more interested in talking than in listening, or we simply refuse to listen to what we don't want to hear.

　　It wasn't until toward the end of my doctor career that I have found the knowledge that one is being truly listened to is frequently therapeutic (有疗效的). In about a quarter of the patients I saw, surprising improvement was shown during the first few months of the psychotherapy (心理疗法), before any of the roots of problems had been uncovered or explained. There are several reasons for this phenomenon, but chief among them, I believe, was the patient's sense that he or she was being truly listened to, often for the first time in years, and for some, perhaps for the first time ever.

　　4. The phrase “stepping into his or her shoes” in Paragraph 2 probably means________.

　　A. preparing a topic list first

　　B. focusing on one's own mind

　　C. directing the talk to the desired results

　　D. experiencing the speaker's inside world

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