11．A.case

　　B．work

　　C．time

　　D．position

　　答案　C　[这些照片自然是那位前台服务员下班后利用自己的休息时间(time)拍摄的。case和position与文意不符。]

　　12．A.care

　　B．serve

　　C．like

　　D．know

　　答案　A　[良好的服务来自于那些会关心的有心人，来自于对那种态度予以鼓励和以之为榜样的文化。care意为“注意，照料，关心，护理”；serve意为“服务，招待”；like意为“喜欢，爱好”；know意为“知道，了解”。]

　　(B)

　　Advertising is a form of communication intended to inform potential customers about products and services.Many advertisements are also designed to generate increased__13__of those products and services through the creation and reinforcement of brand image and brand loyalty.For these purposes advertisements often__14__both factual information and__15__messages.TV，radio，newspapers，the Internet，and billboards，every major__16__is used to deliver these messages.Advertising is often placed by an advertising__17__on behalf of a company.

　　Advertisements can also be seen on the seats of grocery carts，on the sides of buses，__18__in telephone hold messages and instore public address systems.Advertisements are usually placed anywhere an audience can easily or frequently access visuals or audio.

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