29

　　one of the glasses in front of the first customer, somehow I had

　　30

　　my grip (抓，握) and six glasses fell on top of a young woman, and then to the floor and

　　31

　　in pieces. I felt frightened and my face turned red. I apologized many times to the

　　32

　　and to the rest of the group.

　　Quickly, the manager

　　33

　　my aid and helped in the clean-up, and sent out their drinks right away. I didn’t understand why, but the group were forgiving me and the young woman34

　　informed me it was OK.

　　My manager pulled me to the side and said, “If you know why an accident happened,

　　35

　　from it and move on. You still have a table to serve and you can’t show your

　　36

　　or your disappointment. Mistakes and accidents do happen. Keep your

　　37

　　up and be confident. The glasses can be replaced.”

　　I understood why he was truly a well

　　38

　　restaurant manager within the neighborhood. His

　　39

　　relationship with the group made the situation

　　40

　　and the group forgave me for that.

　　21. A. welcome

　　B. feed

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