A. Manager and employee.

　　B. Customer and repairman.

　　C. Customer and saleswoman.

　　11. What happened to the man’s TV set?

　　A. It was dropped on the ground.

　　B. The screen was broken.

　　C. It doesn’t work at all.

　　12. What will the shop do for the man?

　　A. Replace his TV.

　　B. Pay half of the repair fee.

　　C. Repair his TV immediately.

　　听第9段材料，回答第13至16题。A. A dream. B. A forest. C. A light.

　　14. Why does the man look bad?

　　A. She was frightened by someone.

　　B. She stayed up late last night.

　　C. She didn’t sleep well last night.

　　15. What do we know about the light?

　　A. It was a blue light.

　　B. It was changing all the time.

　　C. It looked like the face of an old woman.

　　16. What happened to the woman when she tried to run away?

　　A. She saw an old man.

　　B. She couldn’t move.

　　C. Her whole body shook.

　　听第10段材料，回答第17至20题。A. Patients. B. Travellers. C. Traders.

　　18. What do we know about American doctors?

　　A. They always have much to do.

　　B. They seldom stay in their offices.

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