但是如果回应是“对啊,当时我感觉被冒犯了/很生气/很吃惊,但是没什么大不了的,”你的道歉就可以相对草率一点:
"John, I'm really sorry that I overreacted and would like to meet with you to apologize in person and make a commitment to never allow myself to act that way in the future."
“约翰,我非常抱歉自己反应过度了,我想当面和你道个歉并保证自己再不会这样了。”
Shortcut: When you've screwed up
速成方法:当你搞砸了
• DON'T try to fix things immediately; take some time to think.
• 不要马上弥补;先思考。
• REMEMBER that eventually nobody will care what happened.
• 记住最后可能没人关心发生了什么。
• FIND out how seriously you screwed up.
• 找出你犯的错到底有多严重。
• MAKE apologies but focus on fixing the results.
• 道歉但是着重弥补结果。
【搞砸了?四步教你轻松做好危机处理】相关文章:
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2020-09-15
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