麦克纳尼:最近出版的另外一本书《思考,快与慢》(Thinking, Fast and Slow)中,丹尼尔?卡尼曼谈到了一种比较棘手的倾向,即人们只会考虑显而易见的信息。他还用一个缩写来代表这种情形:WYSIATI,意思是“眼见即为事实(What You See Is All There Is)”。而你却写道“眼见不见得是事实。”我们疏于考虑唾手可得的额外信息。这种情况能改变吗?
Bazerman: Danny Kahneman and I do not disagree here. His wonderful book argues that humans act as if what they see is all there is, and there is amazing evidence supportive of this position. The Power of Noticing focuses on the benefits of seeking additional information. First-class noticers differ from most of us in that they move beyond the limitations that Danny so accurately describes.
巴泽曼:丹尼?卡尼曼和我在这方面确实有点分歧。他的著作中提到,人类会根据眼见为实的想法行事,并且提出了有力的证据支持这种立场。而《观察的力量》则主要讨论寻找额外信息带来的好处。一流的观察者与大多数人的区别在于,他们会超越丹尼精确描述的局限性。
We can all move toward becoming what I call first-class noticers. The first step is to put it on your agenda to look around to see what information around you is important. Second, I recommend taking a break from the intense focus that is typical of successful professionals and ask what information you might be missing. Third, ask what features of your organization may be preventing employees from noticing critical information, and take steps to change the organization to reward people for noticing key threats and challenges to the organization.
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