别单刀直入地向你的消极同事指出他的消极心态,要做好倾听其想法的准备。以做笔记、复述的方式让他知道你在专心聆听。别太钻牛角尖,否则你可能会错过其余的谈话内容。
Empathize
换位思考
Put yourself in his shoes and think about how you might feel based on what the person is saying.
根据他的话,设身处地地想想你若是他,你会有什么感受。
Ask Questions
提问
Probe to find out why someone is negative. Use why and how questions. Present another viewpoint if you think you can turn the positive into a negative.
利用“为什么”和“怎么样”的问题,深挖其消极情绪的根源。若你觉得你能将他的消极心态扭转为积极,那么不妨告诉他如何从另一个角度看问题。
Analyze
分析
Determine whether a sound reason exists for their negativity. If a sound reasons exists, demonstrate that you understand what the person is saying. One effective way of doing that is to repeat what they have said to you and indicate that you understand. If you don't believe a sound reason exists for their negativity, inform them why and show them how to reframe how they are viewing the situation so they can eliminate their negativity.
判断他们产生消极心态的原因是否合理。若原因合理,就向他们表示理解。复述并表示你知晓他们所言是表达理解的一种有效方法。若你认为原因不合理,就说明原因,并教他们从另一个角度看问题,从而排除他们的消极情绪。
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