一名顾客向英国《金融时报》展示了他与一名天猫客服代表之间的对话消息。这名顾客认为自己购买的一套价格不菲的品牌涂色书是假货,并于9月要求退款。天猫客服代表告诉他,“只要您能提供附有检验结果的假货证明,并对假冒品牌发起保障维权,您就能获得退款”。
An investigation in March by daily newspaper Beijing News found that certificates of inauthenticity were “almost impossible to obtain” in China. Journalists said they had called 50 different government agencies and offices and that they were unable to get one.
《新京报》今年3月的一次调查发现,消费者在中国几乎不可能取得假货鉴定证明。记者们表示,给50个不同的政府机构和办公室拨打电话后,他们依然没能拿到一张鉴定证明。
In the colouring book case, the seller ultimately volunteered that the item was fake and agreed to a refund. The buyer, a Suzhou-based stock broker who gave his name as Mr Song, says: “I was lucky that I was dealing with an inexperienced sales representative who admitted that it was fake. If they had denied it, I would have no way of collecting evidence.”
在涂色书的案子里,卖家最终主动承认商品是假冒的,并同意退款。买家是苏州的一名股票经纪人,他要求被具名为宋先生,他表示:“我很幸运,遇到了一个没有经验的销售代表,自己承认产品是假的。如果他们否认,我根本没有办法收集证据。”
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2020-09-15
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