5.Confidence

5.自信心

It is important to be confident in all of your interactions with others. Confidence ensures your coworkers that you believe in and will follow through with what you are saying. Be sure you are always listening to and empathizing with the other person.

当你与他人进行沟通交流时，保持自信心是一件至关重要的事情。自信心能够使你的同事信服并跟随你的思路。请确保自己总是保持聆听的态度以及对他人的同理心。

6.Empathy

6.换位思考

Even when you disagree with an employer, coworker, or employee, it is important for you to understand and respect their point of view. Using phrases as simple as "I understand where you are coming from" demonstrate that you have been listening to the other person and respect their opinions.

即使你并不同意你的老板，同事或员工，你也得理解和尊重他们的观点。该怎么说？就这么简单：“我理解你的出发点”以表示你有在倾听他们的话并尊重他们的观点。

7.Open-Mindedness

7. 开放的心态

A good communicator should enter any conversation with a flexible, open mind. Be open to listening to and understanding the other person's point of view, rather than simply getting your message across.

优秀的沟通者都能以灵活、开放的心态迎接任何一种交谈。以开放的心态聆听并理解他人的观点，而不是仅仅让信息在脑海里过一遍而已。

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