8.Respect
8.尊重他人。
People will be more open to communicating with you if you convey respect for them and their ideas. Simple actions like using a person's name, making eye contact, and actively listening when a person speaks will make the person feel appreciated.
当你能够表达对他人观点的尊重时,人们会更乐意与你交流。简单细小的动作诸如说出对方的名字,眼神交流,以及在别人说话时积极地聆听,都能给对方留下很好的印象。
9.Feedback
9.反馈
Being able to appropriately give and receive feedback is an important communication skill. Managers and supervisors should continuously look for ways to provide employees with constructive feedback, be it through email, phone calls, or weekly status updates. Giving feedback involves giving praise as well - something as simple as saying "good job" to an employee can greatly increase motivation.
懂得得体地给予和接收反馈意见也是一项重要的沟通技能。经理主管们也应以采取多种渠道为员工们提供建设性反馈,有可能通过电子邮件,电话访谈,或者是每周的状态更新等。给予反馈也意味着给予赞扬,简单的话语诸如“干得漂亮!”会给员工极大的工作激励。
Similarly, you should be able to accept, and even encourage, feedback from others. Listen to the feedback you are given, ask clarifying questions if you are unsure of the issue, and make efforts to implement the feedback.
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