shipping cost       returns policy       customer service       discerning shopper

3. We offer a ______ service. Tell us exactly what you want, and we'll make it for you.

chain       consumer       bespoke       complaints

4. We offer a wide ______. Everything from cookies to kitchens are available to purchase.

range of products        limited choice       on display       reasonable price

5. I can see from your loyalty card that you made three ______ on July 17th. Is that correct?

returns label       prior purchases       outlets        consumers

答案 1. 阅读课文并回答问题。

1. What was the first item ever sold online?

The first thing sold online was a CD in 1994 for $12.48.

2. By what percentage did UK online sales grow in April 2018?

According to the UK Office for National Statistics, online sales grew by just under 20% in April 2018.

3. How do online retailers save money compared to a traditional shop?

Because the items on sale do not exist on display in a shop in the traditional manner, the company selling them can save expenditure on its overheads and offer the items at a more reasonable price.

4. True or false: It is extremely costly to return online purchases.

False. These days, the majority of online retailers offer a safe, convenient returns policy, often at no shipping cost to the buyer.

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