shipping cost returns policy customer service discerning shopper
3. We offer a ______ service. Tell us exactly what you want, and we'll make it for you.
chain consumer bespoke complaints
4. We offer a wide ______. Everything from cookies to kitchens are available to purchase.
range of products limited choice on display reasonable price
5. I can see from your loyalty card that you made three ______ on July 17th. Is that correct?
returns label prior purchases outlets consumers
答案 1. 阅读课文并回答问题。
1. What was the first item ever sold online?
The first thing sold online was a CD in 1994 for $12.48.
2. By what percentage did UK online sales grow in April 2018?
According to the UK Office for National Statistics, online sales grew by just under 20% in April 2018.
3. How do online retailers save money compared to a traditional shop?
Because the items on sale do not exist on display in a shop in the traditional manner, the company selling them can save expenditure on its overheads and offer the items at a more reasonable price.
4. True or false: It is extremely costly to return online purchases.
False. These days, the majority of online retailers offer a safe, convenient returns policy, often at no shipping cost to the buyer.
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2019-11-15
2019-11-15
2019-11-15
2019-11-15
2019-11-15
2019-11-15